Terms and Conditions
These terms govern your use of the DG Accountancy website at dgaccountancy.co.uk and explain how we operate as a regulated UK accountancy practice. If you become a client, the actual professional services we provide, including accounting, tax, bookkeeping and payroll, are governed by a separate Engagement Letter agreed with you at the start of the engagement, not by these website terms.
About these terms
DG Accountancy Ltd (Companies House number 15687123) is a limited company registered in England and Wales, providing online accounting and tax services to businesses and individuals across the UK. These terms apply to use of the dgaccountancy.co.uk website, any enquiries made through it, and the general relationship between the firm and visitors before any formal engagement begins. They do not govern the professional services we deliver to clients, those are set out in an individual Engagement Letter agreed in writing at onboarding. By using this website you accept these terms. If you do not accept them, please stop using the site.
How we work with clients
Any professional services provided by DG Accountancy Ltd, including bookkeeping, VAT returns, payroll, Self Assessment, year-end accounts, corporation tax, management accounts, and advisory work, are governed by an individual Engagement Letter issued to you and signed by both parties before work begins. That letter sets out the specific scope of work, agreed fees, responsibilities, and termination rights for your engagement. Where anything in these website terms conflicts with or differs from your signed Engagement Letter, the Engagement Letter takes precedence. If you have not yet received or signed an Engagement Letter, no professional services relationship exists between us.
Using this website
Please use this website responsibly and in accordance with the rules below.
Permitted use
You may access and read the content on this website for your own personal or business purposes. You may not systematically copy, scrape, or harvest content for commercial purposes, reverse-engineer any part of the site, or reproduce our materials in any form without our written permission.
User conduct
You must not use this website to transmit fraudulent, defamatory, or illegal content, to harass or impersonate any person, or to attempt to disrupt, damage, or gain unauthorised access to any part of the site or its underlying systems. Any such use may be reported to the relevant authorities.
Enquiry integrity
When submitting an enquiry or request through any form on this website, you agree to provide accurate, honest information about yourself and your business. Submitting false or misleading information through an enquiry form is a breach of these terms and may prevent us from assisting you.
Reliance on content
The articles, guides, and general information published on this website are provided for general guidance only. They do not constitute professional accounting, tax, or legal advice and should not be relied on as such. For advice specific to your circumstances, you should engage us formally through an Engagement Letter.
Intellectual property
All content on this website, including text, images, the DG Accountancy logo, page layouts, and any downloadable materials, is either owned by DG Accountancy Ltd or used under licence. You are welcome to read, share links to, or quote brief extracts from our content for non-commercial purposes, provided you credit DG Accountancy Ltd as the source and do not alter the material. You must not reproduce, republish, or commercially exploit our content without our prior written permission. The DG Accountancy name, logo, and branding may not be used in any context without written authorisation from the firm.
Our professional obligations
Accountancy is a regulated profession in the UK. As a firm supervised under UK law and bound by the standards of recognised professional bodies, we have certain obligations that apply to every client relationship, and some of these are required by law rather than being optional.
Anti-money laundering checks
DG Accountancy Ltd is supervised by HMRC for anti-money laundering purposes under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017). Before we begin any engagement, we are required by law to verify your identity and, where relevant, that of any beneficial owner of your business. This means we will ask for proof of identity and proof of address. In some circumstances enhanced due diligence checks are required. We cannot begin or continue work until these checks are satisfactorily completed.
Record retention
Under MLR 2017 we are required to retain records of identity verification and client due diligence for a minimum of five years following the end of an engagement. Tax record-keeping rules under HMRC guidance typically require retention of up to six years. Full details of how we store and handle personal data are set out in our Privacy Policy, available on this website.
Suspicious activity reporting
We have a legal duty under the Proceeds of Crime Act 2002 and the Terrorism Act 2000 to report suspected money laundering or terrorist financing to the National Crime Agency by submitting a Suspicious Activity Report (SAR). This duty exists regardless of any duty of confidentiality we owe to you as a client, and it takes precedence over client confidentiality in all cases. We are legally prohibited from telling you if a SAR has been submitted in relation to your affairs, doing so would constitute the criminal offence of tipping off. We ask for your understanding that this is a legal requirement placed on all regulated firms.
Professional regulation
Daniel Grimmelijkhuizen is a qualified member of the Association of Chartered Certified Accountants (ACCA) and a licensed member of the Association of Accounting Technicians (AAT). The firm is bound by the codes of ethics and professional standards of those bodies. Where anything in these terms or in an Engagement Letter conflicts with those professional standards, the professional standards take precedence.
Limitation of liability
This section relates only to liability connected with use of this website. Liability for professional services delivered under an Engagement Letter is governed by that letter, not by these terms.
The provision of accounting and other professional services is subject to separate liability provisions agreed with you in your Engagement Letter. The paragraphs below apply solely to your use of this website and any losses connected with it. They do not limit or replace any terms in a signed Engagement Letter.
Things we do not limit
Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law, including rights under the Consumer Rights Act 2015 where applicable.
Website-related liability
This website is provided on an as-available basis. We do not guarantee that it will always be available, error-free, or free from viruses. Content on the site is general guidance, not professional advice specific to your circumstances. We do not accept liability for any losses arising from your reliance on website content alone where you have not entered into a formal engagement with us.
Professional services liability
Liability for professional services is governed entirely by the terms of the Engagement Letter signed with you. Any cap on liability, including how it is calculated, will be set out in that document. DG Accountancy Ltd holds professional indemnity insurance with AXA XL, with coverage of £250,000, in line with the requirements of our professional bodies. The specific indemnity terms applicable to your engagement are set out in your signed Engagement Letter.
Your responsibilities to us
The accuracy and completeness of information you provide to DG Accountancy Ltd is your responsibility. This applies whether you are making an enquiry through the website or, where relevant, supplying information in connection with any services. We rely on the information you give us to carry out our work correctly. If losses arise, whether to us, to you, or to a third party, as a direct result of information you have provided that was inaccurate, incomplete, or deliberately misleading, you agree to reimburse us for those losses. This is a reasonable allocation of responsibility, not a punitive clause, and reflects the fact that we cannot independently verify everything you tell us.
Ending these terms
You can stop using this website at any time. We may suspend or withdraw your access to the website if we reasonably believe you have breached these terms. Termination of your access to the website does not affect any active Engagement Letter, which has its own separate termination provisions. Obligations that by their nature survive termination, including intellectual property, anti-money laundering record retention, and suspicious activity reporting duties, continue to apply after these terms end.
Law and jurisdiction
These terms are governed by the laws of England and Wales. Any dispute arising in connection with these terms or your use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, this does not affect any statutory rights you have under UK law, including any right to bring a claim in the courts of your home country within the United Kingdom.
Complaints
If you are unhappy with anything connected with DG Accountancy Ltd or the services we provide, please put your complaint in writing and send it to daniel.g@dgaccountancy.co.uk. We will acknowledge your complaint promptly and aim to provide a full response within 28 days. If you remain dissatisfied after our internal process is complete, you may escalate your complaint to the Association of Chartered Certified Accountants (ACCA), whose details are available at accaglobal.com. Where relevant, you may also have the right to refer your complaint to another appropriate regulatory body.
Changes to these terms
We may update these terms from time to time. When we do, the last reviewed date at the top of this page will change. If any material change affects an existing client relationship, we will communicate that through the Engagement Letter process. Continued use of this website after a change to these terms indicates your acceptance of the updated version.
How to contact us
For any legal queries relating to these terms, please get in touch using the details below.
If you have a question about these terms, wish to raise a concern, or need to contact us for any legal reason, please write to us by email or post. We aim to respond to legal and formal queries within five working days.
- Legal queries
- daniel.g@dgaccountancy.co.uk, Response within 5 working days
- Firm
- DG Accountancy Ltd
- Registered address
- Wolverley, Willoughby Road, Torquay, Devon, TQ1 1JX
- Companies House
- 15687123
- Professional body
- Association of Chartered Certified Accountants (ACCA) and Association of Accounting Technicians (AAT)
- Jurisdiction
- England and Wales